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Internal Resource - Integration & RFI Performed by Certified I.T. PMP

Phase #1 

- RFI 

-Business Checklist 

- Call Flow Mapping

- Testing on on 5 Contact modules 

- Identify the 10 most common customer engagements 

- Optimize Call Flow to reduce Live Agent Requests to Maximize thier use 

Phase #2 

- API connections to Current CRM or Setup of our CRM 

- Convesational AI Setup: The Conversation Mappings that Mirror in all 5 Contact Modules Based on Data From Phase #1 Campaigns

- SMS/EMAIL/Web Chat/Inbound-Outbound Telephone Campaigns/Live Agent Calls

Intregration performed by Ceritifed Project Manager:  

PMP - David Morgan Sr.

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